Service Agreement
Exclusion Screening Service · Version dated: August 21, 2026
This Agreement is between C.F.A.I. (Civic & Federal Access Intelligence, operated by CFAISolutions LLC) and the practice signing below ("the Client"). It governs the exclusion screening service the Client is signing up for. By signing at the bottom, the Client agrees to it.
1. The service
C.F.A.I. will screen the individuals and entities the Client submits against publicly available federal and state exclusion, debarment, and sanction lists — including the HHS-OIG LEIE, SAM.gov, OFAC, and available state Medicaid exclusion lists (including California's Medi-Cal Suspended & Ineligible Provider List) — and provide the Client a dated report. On an ongoing subscription, C.F.A.I. re-screens on a recurring monthly basis.
2. The Client authorizes and instructs this screening
This is the heart of the agreement. The Client is willingly engaging C.F.A.I. to perform this screening on the Client's behalf, using data the Client chooses to provide.
The Client authorizes and instructs C.F.A.I. to screen the staff, providers, contractors, and vendors the Client submits, for the purpose of the Client's own exclusion-screening compliance. The Client provides this information willingly and confirms it has the right to submit it for screening.
3. The Client's information is the Client's responsibility
The Client is solely responsible for the information it submits, and confirms that it is:
- Complete — including every individual and entity that should be screened. C.F.A.I. is not responsible for anyone the Client fails to include; C.F.A.I. cannot screen someone it was never told about.
- Accurate — names, dates of birth, NPIs, EINs, and other identifiers correct as submitted. C.F.A.I. screens the data exactly as the Client provides it.
- Current — the Client will keep its roster up to date and promptly notify C.F.A.I. of additions, removals, or changes (new hires, terminations, new or discontinued vendors).
4. C.F.A.I. screens what the Client submits, as submitted
C.F.A.I. screens the data exactly as it appears in the Client's own submission, and does not alter, correct, or supplement it. Results reflect only the data submitted, checked against the lists above, as of the date the screening is run.
5. Records retained, not altered or deleted
C.F.A.I. retains the Client's submissions and the dated reports it returns. When the roster changes, prior versions are preserved and marked superseded — C.F.A.I. does not delete or overwrite the Client's submitted data — creating a dated record of what was submitted and screened each cycle.
6. Possible matches — the Client verifies and decides
Screening may return "possible matches" that require review. C.F.A.I. identifies these; confirming or ruling out a possible match, and any decision that follows, is the Client's. All decisions about the Client's own staff and vendors — hiring, retention, contracting, or termination — are made solely by the Client. C.F.A.I. provides information and does not make, direct, or recommend any employment or contracting decision.
7. Data timing
Exclusion lists are published and updated by government agencies on their own schedules, and there can be a lag before an entry appears. C.F.A.I. makes commercially reasonable efforts to use current data and re-screen on schedule, but does not guarantee any list is complete, error-free, or updated in real time, because the underlying government data is outside C.F.A.I.'s control.
8. No Social Security numbers
This service does not require, request, or store Social Security numbers. Any future or premium tier involving additional identifiers would be offered under its own terms and additional safeguards.
9. Fees, term, and cancellation
The service is billed monthly at the agreed rate. There is no setup fee and no long-term contract. This Agreement remains in effect on an ongoing basis, month to month, until either party ends it. The Client may cancel at any time, effective at the end of the current billing month. This Agreement continues to govern the service for as long as the Client remains active, without needing to be re-signed each month.
10. Limitation of liability
C.F.A.I. provides its service using commercially reasonable efforts. To the maximum extent permitted by law, C.F.A.I.'s total liability for any claim arising out of or relating to the service is limited to the amount the Client paid C.F.A.I. in the three (3) months preceding the claim. C.F.A.I. is not liable for indirect, incidental, or consequential damages, for any decision the Client makes based on a screening result, or for any loss arising from information the Client failed to submit, submitted inaccurately, or failed to keep current.
11. Full terms
This Agreement incorporates C.F.A.I.'s full Terms of Service and Privacy Policy, available at cfai.app/terms and cfai.app/privacy.